Responsible Gambling

Responsible gambling at Dunder: what the tools are for

Pokies and casino games are entertainment, not a way to make money. Dunder provides a set of safer-gambling tools so you can play within limits you choose, in time and in spend, before a session starts.

These tools exist because it is far easier to set a boundary before you play than to rely on willpower once a session is underway. They put you back in control of the pace, the spend and the time involved.

Every tool described on this page is free to use, available from your account, and can be adjusted or tightened at any time. Some changes take effect immediately; others, like self-exclusion, are deliberately harder to reverse.

Self-exclusion and how it works

Self-exclusion lets you close off access to your account for a fixed period or indefinitely. It is designed for anyone who needs a complete break rather than a smaller limit.

How to activate it

1. Go to your account settings and find the responsible gambling or self-exclusion section.
2. Choose a time frame: a short cooling-off break or a longer, indefinite exclusion.
3. Confirm the request. Once submitted, you lose access to deposits and play for the chosen period.
4. Marketing emails and promotional contact stop once self-exclusion is active.
5. If you selected a fixed period, access does not automatically resume until that period ends and you actively request reactivation.

Self-exclusion is intentionally difficult to undo early. This is by design, to support the people who need the strongest version of this tool.

Safer-gambling tools available

The table below lists each tool, what it does, and how you switch it on. Use whichever combination suits how you play.

Setting a limit: a step-by-step guide

Setting a deposit, loss or time limit takes a few minutes. Decide on a figure or time frame you are comfortable with before you start.

1. Log in to your Dunder account and open account settings.
2. Find the responsible gambling or limits section.
3. Choose the type of limit: deposit, loss or time.
4. Select the period: daily, weekly or monthly.
5. Enter the amount or duration you want to apply.
6. Confirm the limit. Reductions apply immediately; increases may take effect after a delay.
7. Review your limits periodically and adjust them as your circumstances change.

If you are unsure what figure to start with, choose a conservative amount. You can always raise it later; lowering a limit is instant, raising one is not.

Recognising the warning signs

Problem gambling can develop gradually. Knowing the signs, in yourself or someone close to you, makes it easier to act early.

Signs to watch for

• Spending more time or money on pokies than you intended, repeatedly.
• Chasing losses with bigger bets to try to win back what you've lost.
• Hiding how much you play or spend from family or friends.
• Borrowing money, selling things, or neglecting bills to keep playing.
• Feeling anxious, irritable or low when you are not playing.
• Gambling affecting work, study, sleep or relationships.
• Using gambling as a way to escape stress or difficult emotions.

If any of this sounds familiar, consider setting a lower limit, taking a break, or reaching out to a support service straight away.

Where to get help locally

Support is free, confidential and available whether or not gambling has become a serious problem yet. You do not need to wait for a crisis to reach out.

• Gambling Help Online: 1800 858 858, available 24/7, or visit gamblinghelponline.org.au for live chat and resources.
• Lifeline: 13 11 14, for broader crisis support at any hour.

These services are independent, free to use, and staffed by trained counsellors who understand gambling-related harm. Family members and friends concerned about someone else's gambling can also contact them.

Dunder is strictly for players aged 18 and over. If you are under 18, you must not attempt to register or play.

Frequently asked questions

How do I set a deposit limit on my Dunder account?

Open account settings, find the limits section, choose deposit limit, pick a daily, weekly or monthly period, enter an amount and confirm. Reductions apply immediately, while increases may take effect after a short delay for your protection.

Can I reverse self-exclusion early if I change my mind?

No. Self-exclusion is designed to be difficult to reverse before the chosen period ends. Fixed-term exclusions require you to actively request reactivation once the period expires; indefinite exclusions are not reversible on request.

What happens when a reality check pop-up appears during play?

A reality check shows how long you have been playing in the current session and asks whether you want to continue or stop. It is a reminder tool, not a lock, and you choose how to respond each time.

Is Gambling Help Online free and available for family members too?

Yes. Gambling Help Online on 1800 858 858 is free, confidential and available 24/7. It supports both players and family members or friends affected by someone else's gambling, not only those gambling themselves.

What is the difference between a loss limit and a deposit limit?

A deposit limit caps how much money you can add to your account. A loss limit caps how much you can lose over a period, regardless of how many separate deposits you make within that time frame.

Do I need to provide a reason to set a limit or self-exclude?

No reason is required. Limits and self-exclusion are available to every player at any time, for any reason, as standard account features rather than measures reserved for people already experiencing harm.